Tender Overview
**Procurement Opportunity**
The Australian Taxation Office (ATO) is seeking feedback on a draft policy to manage seller underperformance in digital contracts. This information is provided as a pre-release notice and does not reflect the actual procurement process.
**Key Requirements and Specifications**
* Deliver a Managed Service including provision, implementation, transition, and ongoing managed services for an Interactions Centre Solution (ICS) that supports the ATO's interactions and business transformation.
* The ICS will provide a cohesive, scalable, and multi-channel platform for inbound, outbound, and internal interactions, delivering a consistent taxpayer experience.
**Contract Details**
* Contract duration: Not specified
* Special conditions: No special conditions mentioned at this time.