Frequently Asked Questions

Yes! Our Starter plan is completely free forever. You can search for jobs and tenders, save up to 10 searches, and receive weekly email digests at no cost. We also offer Professional and Enterprise plans with advanced features for those who need more.

Click "Sign Up" in the top navigation bar. You can register using your email address. No credit card is required for the free plan. Once registered, you can start searching for opportunities immediately.

You can browse all listings without an account. However, creating a free account allows you to save jobs, set up alerts, track applications, and access personalized recommendations.

Our AI-powered search understands natural language queries. Instead of using keywords, you can describe what you're looking for in plain English, like "IT project manager roles in Brisbane with remote options" and our system will find relevant matches.

We aggregate jobs from official government portals including APSjobs (Federal), individual State and Territory government career sites, and local council job boards. All listings come directly from verified government sources.

Our system checks for new listings multiple times per day. Most new government jobs appear on AussiGigs within hours of being posted on official sites. We also remove expired listings promptly.

We link you directly to the official application page for each job. This ensures your application goes through the proper government recruitment process. We never handle applications on behalf of government agencies.

Federal jobs are with Australian Government departments and agencies (e.g., ATO, Centrelink). State jobs are with State/Territory governments (e.g., NSW Health, Victoria Police). Council jobs are with local governments (e.g., City of Sydney, Brisbane City Council). Each level has different application processes and conditions.

Requirements vary by position. Most Federal APS roles require Australian citizenship. Some State and Council positions may accept permanent residents. Always check the eligibility requirements in each job listing.

A security clearance is a background check required for roles involving sensitive information. Levels include Baseline, Negative Vetting 1 (NV1), Negative Vetting 2 (NV2), and Positive Vetting (PV). The job listing will specify if a clearance is required and at what level.

A government tender is a formal invitation for businesses to submit a proposal to provide goods or services to a government agency. It's a competitive process where the government selects the best value offer.

Yes, you typically need an Australian Business Number (ABN) to submit tender proposals. Some tenders also require registration on AusTender (Federal) or state-specific procurement portals.

We aggregate tenders from AusTender (Federal), state and territory eProcurement platforms (e.g., NSW eTendering, VicSourcing), and local council procurement portals.

We list all types including: Open Tenders (anyone can bid), Select Tenders (invited suppliers), Multi-Use Lists, Standing Offers, and Panel arrangements across all industries and value ranges.

Each tender listing links to the official tender portal where you submit your response. Government tenders have strict requirements and deadlines - make sure to read all documentation carefully before submitting.

Timelines vary, but typically: Tender release → Questions period (1-2 weeks) → Submissions close → Evaluation (2-8 weeks) → Contract award. Deadlines are strict - late submissions are usually rejected.

Go to your Account settings and click "Upgrade Plan". You can choose between Professional ($29/month) or Enterprise ($99/month) plans. Annual billing saves you 20%.

Yes, you can cancel your paid subscription at any time from your Account settings. You'll continue to have access until the end of your billing period, then automatically downgrade to the free Starter plan.

We accept Visa, Mastercard, American Express, and PayPal. For Enterprise plans, we also offer invoicing for annual subscriptions.

Yes, under Australian Consumer Law, you can request a full refund within 14 days of your purchase if you're not satisfied. Contact contact@aussigigs.com to process a refund.

You can delete your account from Account Settings → Privacy → Delete Account. This will permanently remove all your data including saved searches, applications, and profile information.

Yes. We use industry-standard encryption (256-bit SSL/TLS) for all data transmission. Your data is stored on secure Australian servers. We never sell your personal information to third parties.

Your profile is private by default. Only you can see your saved jobs, tender interests, and application history. When you apply for a position, only the relevant government agency receives your application.

Yes, you can request a copy of all your personal data from Account Settings → Privacy → Download My Data. We'll prepare and email you a file within 48 hours.

If you encounter a suspicious listing that doesn't appear to be from a legitimate government source, click the "Report" button on the listing or email contact@aussigigs.com. We take all reports seriously and investigate promptly.